Thursday, June, 11,2026

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Abhishek Rungta: India's GCCs Are at Their Most Critical Inflection Point in 25 Years. Here Is What Must Change

Kolkata : India’s Global Capability Centre story is extraordinary by almost any measure. The latest NASSCOM-Zinnov report puts the number at 2,117 GCCs operating across India as of FY26, employing 2.36 million professionals and generating $98.4 billion in annual revenue. More than one-third of Fortune Global 500 companies now have GCCs in India, and over 1,200 centres have embedded AI and machine learning capabilities.

By the headline numbers, this is a triumph. And in many ways, it genuinely is. But scale is no longer the question. Relevance is.

After nearly three decades of building enterprise technology systems for clients across 45 countries, I see a deeper shift underway. Many GCCs were built for a world of efficiency, execution and cost leverage. The next decade will reward GCCs that can own outcomes, redesign processes, apply AI responsibly, and influence enterprise decisions. That is a very different game. The decisions made over the next 18 to 24 months will determine which GCCs become genuine global enterprise nerve centres and which are reduced to execution arms, consolidated, or restructured when global boards reassess value.

The cost-arbitrage era is over. Many GCCs are still managed for it.

The EY GCC Pulse Survey 2025 found that 92% of GCC leaders say their centres now contribute far beyond cost arbitrage, with 87% aiming to manage end-to-end processes for their global parent organisations. The aspiration is clear.

The reality is more complicated.

Most GCCs were designed, staffed, and measured for a world that no longer exists. Their processes are inherited from a decade of execution-first mandates. Their technology stacks reflect what was available five years ago. Their leadership structures are optimised for reporting to headquarters, not for owning outcomes. The aspiration to become an "innovation hub" collides, every quarter, with KPIs built around headcount, utilisation, and ticket resolution speed.

You cannot build an AI-native enterprise capability centre on a foundation designed for cost arbitrage. The physics do not work. And yet that is precisely what many GCCs are attempting.

Many of them do not have a technology problem. They have a process-memory problem. They continue to run workflows that made sense when the mandate was efficiency and control. AI will not fix those workflows. In many cases, it will only make the wrong workflow run faster.

AI cannot be a layer. It has to become the operating architecture.

India's GCC sector has moved faster on AI adoption than almost any comparable global segment. More than 58% of GCCs are actively investing in Agentic AI, according to the EY GCC Pulse Survey. The ambition is real. But the execution gap is equally real.

Here is what I observe from the enterprise delivery side: most GCCs are grafting AI tools onto legacy workflows and calling it transformation. They are adding a GenAI interface to a broken process and measuring success by the interface adoption rate, not by whether the underlying business outcome changed. The result is impressive-looking pilots, rising AI expenditure, and persistent frustration at the senior leadership level when results do not compound.

The GCCs that will define the next decade are not adding AI to their existing operating models. They are rebuilding their operating models around AI. That is a fundamentally different exercise. It requires different leadership skills, different vendor relationships, different ways of measuring performance, and a willingness to retire processes that still "work" in a narrow sense but were never designed for the speed, complexity, and autonomy that AI-native operations demand.

The talent problem is real, but it is being misdiagnosed.
KPMG found that over 70% of GCC leaders identified talent as their top risk. That number does not surprise me. But the diagnosis is usually wrong.

The challenge is not finding people who know how to use AI tools. India produces AI talent at a scale no other country can match. The challenge is finding people who can think in systems, translate between business context and technical architecture, and own an outcome rather than execute a specification.

These are leadership skills, not technical skills. And they are not produced at scale by the same hiring pipelines that built India's first generation of GCC talent. Building this capability requires a different relationship with talent: longer development cycles, broader rotation across functions, and deliberate exposure to strategic decision-making, not just operational delivery.

What must change, specifically?
Three things need to happen for India's GCCs to realise their potential to generate $98.4 billion in annual revenue.

First, performance measurement has to shift from operational metrics to business outcomes. Utilisation rates and response times tell you nothing about whether the GCC is creating value for the enterprise. Measure revenue impact, product velocity, and decision quality instead.

Second, the relationship between GCCs and their service partners needs to mature from vendor management to co-creation. The NASSCOM-Zinnov report notes that 75% of India's GCCs have the potential to evolve into portfolio or transformation hubs over the next five years. None of that evolution happens through transactional vendor relationships. It happens through partnerships where both parties carry real accountability for outcomes.

Third, the AI strategy must be set by people who understand both the technology and the business context deeply enough to make trade-offs. Not just by technology teams optimising for model performance, and not just by business teams adding AI line items to budget plans. The integration of those two perspectives is what separates productive AI investment from expensive experimentation.

India’s GCC sector is at an inflection point that comes around once in a generation. The infrastructure is built. The talent pool is deep. The policy environment is supportive. What remains is the harder work: changing the operating system. The next chapter of India’s GCC story will not be written by centres that merely adopt AI faster. It will be written by those who redesign themselves around outcomes.

That work will define whether India’s GCCs remain efficient delivery engines or become true enterprise nerve centres for the world. The winners will not be the ones who move fastest. They will be the ones that move most deliberately, with clarity on the outcomes they exist to create.

Abhishek Rungta is the Founder and CEO of INT (Indus Net Technologies), a full-stack digital transformation company serving 500+ enterprise clients across 45 countries. He writes on enterprise AI adoption, digital transformation, and long-term business building.

 

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Daily Astro

11-06-2026

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Aries

Ganesha says it will be an important day for you, Aries. Your energy and confidence are ready to take you to new heights. Today you will be able to express your thoughts with clarity, which will increase your communication skills. New opportunities may arise in the working areas, which you have to be ready to take advantage of. In social life, you can make new meetings, which will prove beneficial for you in the future. This day will be good for solving family issues, and you will be able to establish better relations with your close ones. In the field of health, take care of your routine and resort to yoga or meditation to relieve mental stress. Controlling your expenses will be a smart move, as any sudden financial need may arise. Overall, this day is for you to stay positive, just use your insight and energy properly.

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Pisces

Ganesha says it is going to be a positive day for you. Your sensitivity and intuition will flourish today, allowing you to establish better connections between yourself and others. It is time to connect with someone or refresh old memories. Try to communicate with people close to you, as it will strengthen your relationships. In the field of work, your creativity will be cyclical today. If you are working on a project, your ideas will be new and full of innovation. Do not be afraid to share your ideas, it will give you positive feedback from your colleagues. In terms of financial condition, avoid any big investments. Small expenses will prove to be justified but think well before making any big decisions for the long term. In terms of health, focus on a balanced diet and regular exercise. For mental health, practicing meditation or yoga will help keep you stress-free.

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Aquarius

Ganesha says new opportunities are likely to open up for you. You will be in a position to take your creative abilities to new heights. This is the time to share your ideas and make new plans. Your friends and family will support your ideas, so it will be beneficial to take their advice into account. Positive changes are possible in business. This is the right time to work on an important project. You will get an opportunity to use your skills and knowledge properly. But, be careful; in some cases, you will need to control your emotions. In personal life, relationships will deepen. You will try to spend more time with your loved ones. This is a good time for love and companionship. Enjoy emotional moments that will make your relationships stronger. Be health conscious. Dedication to yoga and meditation will give you mental peace. These activities will keep not only your body but also your mind active. Overall, today will be full of possibilities for you. Stay committed to your dreams and work on them.

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Capricorn

Ganesha says your day is full of some new possibilities. You will experience grace and stability in your actions. This is the time to focus on your goals and work with determination to pursue your plans. You are likely to get success in your work, especially if you maintain your hard work and dedication. Positive changes can also be seen in your relationships. You will get a chance to spend time with family and listen to them, which will increase mutual understanding and depth. Focus on communication, as it will make your relationships stronger. However, it is also time to make monthly plans. Take care of your financial matters and try to save. This is the time when you can take concrete steps for your future. Your health condition is likely to remain normal but take some rest. Maintaining a mental balance will be important for you. Stay positive and keep faith in your actions!

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Sagittarius

Ganesha says today will be full of new possibilities and positive energy for you. You will feel a rise in your confidence, which will keep you open to new opportunities. This is the right time to make an important decision. Your spirituality and intuition will be strong, which will enable you to understand and face difficulties. Spending time with friends and family will awaken a sense of happiness and satisfaction in your mind. Relationships with colleagues at work can take a new direction. Cooperation and communication will help solve problems. If you face an obstacle or challenge, remember that you can overcome it. In terms of health, you may need to make a little improvement in your routine. Regular exercise and a balanced diet will give you freshness and energy. Strengthening social relationships and contacting new people will also be beneficial today. This is the time for self-growth and positive change for you, so recognize the energy within you and use it properly.

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Scorpio

Ganesha says today will be full of enthusiasm and energy. You will move towards achieving your goals, and your hard work will pay off. Social life will also be active; you will get a good chance to spend time with friends and family. In terms of health, take a little caution. Focusing on meditation and exercise will help reduce mental stress. This is also a good time to take up a new hobby, which can unleash your creativity. Take wise steps in terms of money. Make informed decisions while investing. For potential financial gains, take a look at past projects again. Your career is showing good signs of progress. Your ideas may be appreciated at the workplace, which will increase your confidence. Still, some issues may require restraint. Overall, today will prove to be positive and auspicious for you. Spend it with pride with your loved ones.

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Libra

Ganesha says today will be a very auspicious and positive day. You will get a chance to clarify your thoughts, which will bring stability to your personal and professional relationships. Your communication skills will increase, and this will open the doors of new possibilities for you. Your creativity and aesthetic sense will be especially strong today. If you are associated with any art or design, your work will be appreciated. This is the right time to express your feelings. If you are confused about a decision, trust your intuition; it will show you the right path. In terms of health, small changes can make your life better. Focus on regular exercise and a balanced diet. In love and relationships, a new understanding will develop, which will strengthen the mutual bond even more. Overall, this day is a sign of positive changes and new beginnings for you. Stay focused on your goals and recognize your inner strengths.

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Virgo

Ganesha says today is a suitable day to highlight your cognitive abilities and business skills. Today, you will be full of clarity and precision in your actions, which will increase your value among your colleagues and superiors. There is a possibility of bringing some changes to your routine, which will bring positive results for you. This is a good time to improve relations with family members. Try to resolve any old disputes, and keep communication open. In terms of health, meditation and yoga will bring mental peace. Also, take some time out of your routine for exercise. From a financial point of view, this is the right time to make a good plan for the right investment. Take a good look at the options available to you and make a wise decision. Overall, today will prove to be a day of new possibilities and positive changes for you. Be full of confidence and stay focused on your goals.

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Leo

Ganesha says today will be a day full of energy and inspiration. Your confidence will increase and your thoughts will come out with clarity. On this day, you will be able to see some new possibilities in your career, which will bring you hard work. Mutual understanding and harmony will increase your relationship, which will create a happy atmosphere among the family. This is a great time to express your thoughts clearly, so do not hesitate to communicate with your partner or friends. It is important to be health conscious, a little exercise and meditation will maintain your mental and physical health. Overall, this day will bring activity and positivity for you, so make the most of all the opportunities!

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Cancer

Ganesha says it will be a day of information and communication for you. Your mind will be full of ideas and you will be able to express your ideas well. There is a possibility of some new opportunities in professional life, which can prove beneficial for you. It is a good time to strengthen relationships with your colleagues, so work together at the workplace. Your emotional state will also be strong. Time spent with family will give you satisfaction. If you have any old problem going on, then the right time is coming to solve it. However, you need to keep your emotions under control, so that you do not get agitated over small things. In terms of health, try to practice yoga and meditation. It will empower you both mentally and physically. Take informed decisions in financial matters; do not rush into any investments. In summary, this day will be all about communication and cooperation, which will lead to positive changes for you.

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Gemini

Ganesha says there will be a new energy and freshness in your thoughts, which will make your personality even more attractive. Social contacts are likely to increase, which will expand your network. You will be inspired to spend blissful time with your friends and family. Some positive changes can also be seen in the business sector. The results of your hard work will gradually start coming, and this will motivate you to move forward. Keep in mind that while sharing your ideology, work with empathy, this will strengthen your relationship with colleagues. It is important to be health conscious. A little attention and relaxation will give you mental freshness. Practicing yoga or meditation will be beneficial for you. This day will be full of positivity and new possibilities for you. Express your mind openly and do not hesitate to adopt new ideas.

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Taurus

Ganesha says it will prove to be a positive day for you, Taurus. You will feel energetic and full of confidence. The time has come to reap the fruits of your hard work and efforts. The workload may stress you for a while, but you will face all the challenges recognizing your strengths. Sweetness will also remain in your relationships. Spending time with your family and friends will be a source of joy for you. Conversation with someone special can give you a new vision and promote mutual understanding. A special occasion may be organized among friends or family, which will bring happiness and harmony to you. Moments spent with loved ones will give you mental peace. It is important to be health conscious. A little exercise or yoga will give peace to your mind and energy to your body. Your day will be full of happiness and positivity, just keep your thoughts and emotions balanced.

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11-06-2026