Friday, January, 10,2025

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V Srinivas lauds Raj’s helpline 181; effective plaint resolution in 12 days

Jaipur: V.Srinivas, the Secretary of the Department of Administrative Reforms and Public Grievances, was on a two-day visit to Rajasthan. During his visit, he toured the 181 helpline at the state Secretariat and held a meeting with officials.

Conversing with First India, Srinivas remarked that handling complaints through 75,000 calls in a single day is a significant challenge. However, implementing this system in Rajasthan is a notable achievement. He further explained that after a complaint is registered, individuals are asked daily whether their grievance has been resolved.

Srinivas highlighted that the average time taken for complaint resolution is 12 days, which he deemed commendable. He praised entire team for their efforts and also noted that the 60% satisfaction rate meets national standards, setting an example for other states. He also expressed that this model could serve as an inspiration for nationwide implementation. Srinivas also visited state’s Data Center. In a meeting with Secy Urmila Rajoria, Srinivas said, ‘The cases of those who are dissatisfied complainants should be sent to concerned Secretary/Principal Secretary/ACS’, while some cases should also be sent to the HOD.’

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